Effective Date: 22/02/2025

Last Updated: 22/02/2025

Welcome to Review Raiven ("we," "us," "our"). By accessing or using our website www.reviewraiven.com and services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our services.

1. About Review Raiven

Review Raiven provides services for businesses to collect, manage, and display customer reviews. Our platform helps businesses enhance their online reputation and improve visibility on platforms like Google.

2. Eligibility & Account Registration

You must be at least 18 years old to use our services. If signing up on behalf of a business, you confirm you have authority to do so. You are responsible for maintaining the confidentiality of your account credentials.

3. Acceptable Use Policy

By using Review Raiven, you agree to:

✅ Use our services lawfully and ethically.
✅ Ensure review requests are genuine and not misleading.

✅ Respect Google’s Review Policies and UK consumer laws.

🚫 You must NOT:

❌ Manipulate or incentivise reviews in a misleading way.

❌ Use our platform for spam, harassment, or illegal activities.

❌ Attempt to hack, modify, or disrupt our website or services.

Violation of these terms may result in account suspension or termination.

4. Payment, Subscriptions & Money-Back Guarantee

Pricing: Fees for our services are displayed on our website.

Billing: Payments are processed securely via Stripe.

Refunds: If you are not satisfied with our services within the first 30 days, we offer a full refund. Refund requests must be made in writing to [email protected]

Cancellations: You can cancel your subscription at any time. No refunds are provided beyond the money-back guarantee period.

Late Payments: If payments are not received, access to services may be restricted.

5. Intellectual Property Rights

All website content, branding, and services belong to Review Raiven. You may not copy, distribute, or modify our materials without permission. Any feedback or suggestions you provide may be used by us without compensation.

6. API Usage Terms

If using our API, you agree to:

✅ Use it responsibly without exceeding request limits.

✅ Follow all security measures to protect data integrity.

✅ Not misuse or reverse-engineer the API.

We reserve the right to suspend or revoke API access for misuse.

7. Third-Party Services

We integrate with third-party platforms (e.g., Google, CRM tools). We are not responsible for their policies or actions. Users must comply with Google’s Review Guidelines when using our services.

8. Disclaimers & Limitation of Liability

Our services are provided “as is” without guarantees. We do not guarantee specific results (e.g., ranking improvements). We are not liable for lost profits, data breaches, or third-party actions.

9. Data Protection & Privacy

Your personal data is processed in line with UK GDPR. Our Privacy Policy explains how we collect and use your data.

10. Cancellation & Termination

We may suspend or terminate accounts that violate our terms. Users may cancel their accounts at any time.

11. Governing Law & Dispute Resolution

These terms are governed by UK law. If disputes arise, we encourage informal resolution first. If unresolved, disputes will be settled via mediation before legal action. Any legal proceedings will be held in the courts of England & Wales.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be posted on our website.

13. Contact Us

📧 Email: [email protected]

If you have any questions, please get in touch.